1. Click Help, then About, and make a note of your Data Directory.
   
   
2. Backup your data.
3. Log everyone out of Sage 50 Accounts.
   
4. Close Sage 50 Accounts and stop the Sage Accounts data services, or if you're using Remote Data Access (formerly Sage drive), lock Remote Data Access.
5. Browse to your data directory, then delete any files from the following list:
   
   USERNAME represents the username that you're having a problem with. For example, if the username is David, a file will say David.SLC. If you don't have a username, the file is manager.xxx.
   

   
   

   NOTE:  If you delete all these files, any sorts, searches or filters in the relevant module are reset. If you want to retain this information for areas that aren't affected, delete the files for the area where the issue is occurring only.

   Customers - Standard	USERNAME.SLC USERNAME.SLI USERNAME.SLQ
   Customers - Chase debt	USERNAME.CSC USERNAME.CSI
   Quotations	USERNAME.QSC USERNAME.QSI USERNAME.QSQ
   Sales orders	USERNAME.SPC USERNAME.SPI USERNAME.SPQ
   Invoices and credits	USERNAME.IVC USERNAME.IVI USERNAME.IVQ
   Suppliers - Standard	USERNAME.PRC USERNAME.PRI USERNAME.PRQ
   Suppliers - Manage payments	USERNAME.CPC USERNAME.CPI
   Subcontractors	USERNAME.SCC USERNAME.SCI
   Purchase orders	USERNAME.PPC USERNAME.PPI USERNAME.PPQ
   Products and services	USERNAME.SKC USERNAME.SKI USERNAME.SKQ
   Bank	USERNAME.BKC USERNAME.BKI
   Nominal codes	USERNAME.NMC USERNAME.NMI
   VAT	USERNAME.VLC USERNAME.VLI
   Transactions	USERNAME.FIC USERNAME.FII USERNAME.FIQ
   Fixed assets	USERNAME.FAC USERNAME.FIC
   Departments	USERNAME.DPC USERNAME.DPI
   Charitable funds	USERNAME.FUC USERNAME.FUI USERNAME.FLQ
   Projects	USERNAME.PCC USERNAME.PCI

   
   
   
   
6. Browse to and open the Criteria folder, then delete any files held within the Criteria folder.
   
   TIP: The criteria folder is in the same location as your data folder. For example, if your data folder is, S:\sagedata\company.000\ACCDATA, your criteria folder is, S:\sagedata\company.000\CRITERIA
   
7. Restart the Sage 50 Accounts data services or unlock Remote Data Access.
8. Open your software and test again.

1. Open Sage 50 Accounts and log in MANAGER.
2. Click Settings, then User Management, then Users
3. Delete the user you're having problems with, and create a new user, ensuring it has a slightly different user name.
4. Login as the new user and test again.

If the Issue persists

A criteria file may also appear in the Taskopt folder.

1. Log everyone out of Sage 50 Accounts.
2. Backup your data.
3. Ensure you have your Data Directory at hand.
   Remember, to find this click Help, then About , then look under Program Details.
   
   
4. Close Sage 50 Accounts and stop the Sage Accounts data services, or if you're using Remote Data Access (formerly Sage drive), lock Remote Data Access.
5. Browse to the folder that contains the Accdata folder. Don't open the Accdata folder, instead open the TaskOpt folder.
6. Delete any relevant criteria files in this folder.

If the issue persists, there may be underlying data issues and you should contact Sage 50 Accounts Support.