Check your computer date and date format is correct

1. Press the Windows key and R then type timedate.cpl then click OK.
2. Click Change date and time then set the correct time and date.
3. Click OK then click OK.
4. Ensure your Windows date format is correct. Read more >
   
   

Run as administrator

• Right-click the Sage 50 Accounts shortcut then click Run as administrator. 

If this resolves the issue, you can permanently set the shortcut to run as administrator:

1. Right-click the Sage 50 Accounts shortcut, click Properties.
2. Click the Compatibility tab.
3. Under Privilege Level, select the Run this program as an administrator check box.
4. Click OK.
   
   

Reset your licence information

For help with this, contact your local IT support.

1. Close all software, log off Windows then log in as an administrator.
2. Rename the folder C:\Program Data\Sage\SDK Licence to C:\Program Data\Sage\SDK Licence OLD
3. Browse to C:\Program Data\Sage\Accounts\XXXX and delete the sage.usr file.
   NOTE: Where XXXX is your software version, for example, 2018.
4. Open Sage Accounts then re-enter your licence information.
   
   

Is TLS 1.0 enabled? - v24 and below only

NOTE: For help with this, contact your local IT support.

For Sage 50 Accounts to register or update its licence, TLS (Transport Layer Security) 1.2 and 1.3 must first be enabled.

If TLS 1.2 or 1.3 have been disabled on your computer, as a workaround, you can enable TLS then disable it again after the software licence has updated.

Exclude licence service URL from proxy server

For help with this, contact your local IT support.

Exclude the following licence service web URL from your proxy server:

• https://licensing.services.sage.com/lic/services/LicenceService