It provides insight into our support programs, describes how to engage with technical support, raise product ideas, gives detail on release policies; along with other valuable information to meet your business needs.

In order to provide you with a quality service, we would ask you to read this document and adhere to the outlined procedures and guidelines.

Please click the link below and log in with your Sage ID, here you will be able to download the handbook and save it as a PDF.

Sage 200 Standard and Education Customer Service Handbook