Solution Properties
Solution ID:
200519132532719
Last Modified Date:
Fri Aug 18 11:53:57 UTC 2023
Taxonomy Path:
Case category//I have a problem with...//email
Author:
Stephanie.dodd@SAGE.COM
Issues when trying to send emails
Description

If you use Microsoft Outlook when you try to email documents, one of the following messages may appear:

  • 'Unable to send all emails.'
  • 'ExtendedErrorCode.COMError: "Generic COM Error'
  • 'Failed to output to email'
  • 'Error with the address Unknown Error. Please check Windows Event Log for more details.'

Click the links below to see an example of what these errors look like:

NOTE: Please ensure you refer to the relevant compatibility information for Microsoft Office applications and Sage Software.  

Cause
Resolution

Do you use Gmail or Yahoo?

If you use Gmail or Yahoo as your mail provider open our dedicated guide.

Do you use Microsoft Exchange Online?

If you use Microsoft Exchange Online as your mail provider in Sage 50 open our dedicated guide.

If you're using Microsoft Exchange Online as your mail provider in Sage 200, open our guide for further support here.

Common email errors

We've highlighted the most common email errors below. To find out how to resolve click the error message: 

Do you have a different error?

Let's resolve your email issue. Follow through the sections below:

Restart your computer.

Ensure you run both your Sage software and Outlook as admin. To do this, close both then right click each desktop icon and click Run as administrator.

Check you're using a compatible version of Microsoft Office.

Check you've installed all required updates for Sage 50 Accounts or Sage 50 Payroll.

If you're not using Microsoft Outlook, check your SMTP settings and webmail password are correct. Check that you can log into your email service provider's webmail account, and that it hasn't been blocked by your provider.

If you're having issues with a customised layout, try a standard layout. If a standard layout emails succesfully, try editing the standard layout and recreate your changes.
In your software, click Help, then click About. Under System Details in the column on the right, scroll down and check the status of Microsoft Office. If this shows n/a, first try an Office Online Repair. If this doesn't resolve the issue, you must uninstall Office and then your Sage software, then reinstall them in the same order to establish a connection between the software.

Does the issue occur in Sage 50 Accounts or Sage 50 Payroll?

Sage 50 AccountsSage 50 Payroll

Using Sage 200?

 

Still having an issue?

If you've completed all steps in the above wizard for your required product and still have an issue, we recommend you submit details about your issue so we can investigate it further. 

Steps to duplicate
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