Let's try and get you access. Here are the steps we recommend you follow: - Try logging out and in again.
- Contact the user at your company who is set up as the Online Account Administrator and ask them to grant you access.
 NOTE: This is the person who originally setup your My Sage account at your company. If they are no longer at the business you must follow the steps in this guide to resolve online administrator access - Read more >
- On some pages, there is an option to Send request in order to gain access.
Once sent, the Online Account Administrator must accept your request.
- Alternatively, click Log out, and try again using the log in details of a user with online admin rights.
 TIP: If you are logging in as online account admin you may need to use incognito window or clear cache & cookies.
Need more help?Contact one of our experts now.
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